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Frequently asked questions
Helpful answers about choosing compatible shaver cleaning refills, keeping cartridges fresh, subscriptions, shipping, and orders.
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Start with your cleaning system. Once you know whether you need a cartridge, refill bottle, pod, or concentrate, the product page will show the available sizes, prices, and subscription options.
Are Clark Shaving Co. products made by Braun, Philips, or Norelco?
No. Clark Shaving Co. products are made by Clark Shaving Co. Brand names such as Braun, Philips, and Norelco are used only to help customers identify compatible cleaning systems.
How do I know which product to order?
Start with the cleaning system you use, then choose the product format that matches your routine. Some customers prefer ready-to-use cartridges, while others prefer refill bottles or concentrates.
What is the cleaning solution made from?
Formula details are proprietary. Please follow the directions on the product label, and use the SDS for safety information when needed.
Do you offer odorless products?
Not right now. Clark Shaving Co. is looking into an odorless option, but we do not currently offer odorless products.
How often should I replace or refill my cleaning cartridge?
Timing depends on how often you shave and how often your cleaning station runs. Clark Shaving Co. cartridges are not single-use; you can refill a compatible cartridge with the appropriate Clark Shaving Co. refill solution while the cartridge is still clean, intact, and usable. Replace the cartridge if it is cracked, worn, contaminated, or no longer works correctly.
Are the cartridges single-use?
No. The cartridges can be refilled with the appropriate Clark Shaving Co. refill solution while they are still clean, intact, and usable.
Can I reseal a cartridge after opening it?
If you still have a compatible cap from a previous cartridge, that is usually the easiest option. Otherwise, keep the cartridge upright and covered as well as possible to help reduce evaporation.
How should I dispose of used cleaning solution?
Used solution should be diluted with plenty of water before disposal. If you are unsure what is appropriate in your area, follow your local disposal guidance.
Are the cartridges recyclable?
Some cartridges may not be accepted by local recycling programs because of the plastic type or residue from use. Check your local recycling rules before placing used cartridges in recycling.
Can I set up automatic deliveries?
Yes, eligible products can be ordered as a subscription. If a product option supports subscriptions, the product page will show the subscription price and delivery-frequency choices.
Why do some products show a subscription option and others do not?
Subscription availability depends on the specific product and pack size. If the option is not available on the product page, that item is currently sold as a one-time purchase only.
What does it mean if my order says in process?
It usually means your order was received and is waiting to ship. Once the order moves forward, shipping updates will be provided when available.
Where can I get help with my order?
If you have a question before or after ordering, ask Clara with your order details or the product you are looking at. If your request needs a closer look, Clara will help collect the right details for our team.
How are shipping and payment options selected?
Available shipping and payment choices are shown during checkout before you place your order. Shipping, taxes, discounts, and payment availability are confirmed during checkout.